Seminárna práca: Letter of complaint
Skryť detaily | Obľúbený- Kvalita:68,3 %
- Typ:Seminárna práca
- Univerzita:Univerzita Mateja Bela v Banskej Bystrici
- Fakulta:Ekonomická fakulta
- Kategória:Jazyky
- Podkategória:Angličtina
- Predmet:Angličtina
- Študijný program:Ekonomika a manžment podniku
- Autor:enik.kovacs
- Ročník:2. ročník
- Rozsah A4:1 strán
- Zobrazené:840 x
- Stiahnuté:1 x
- Veľkosť:0,1 MB
- Formát a prípona:MS Office Word (.docx)
- Jazyk:anglický
- ID projektu:47520
- Posledna úprava:14.03.2019
Dear Orange Slovesnko s.r.o.,
I am writing because of problem. I would like to inform you that on 06.12.2015 I bought a Huawei P9 type device in the Orange branch store in Rimavská Sobota with a 2-year loyalty statement. The device stopped to work in March 2015 and got to the service. The device failed again and become almost useless so 16. 12. 2016 I took the device to the point of purchase. I was informed by to the lady working there, when they got back device they let me know. On 5 January 2017, I went the store to inquire about the service status of the machine and they informed me that they can repair my mobile only in case I will pay for it. I find it awful that filled a complaint with the telephone customer service which was rejected because there appears to be on error in the system, because there is indicated the date 12.12.2016. I repeatedly made a complaint in writing in the store, which was also rejected for the reasons outlined above. My loyalty statement still has one year and I cannot use the service without a device. My device has been useless since then. However there is 2 years warranty for every product. The best solution for me would be to repair my mobile.
In such a case what can be done, since no one takes responsibility for anything.
I look forward to your feedback as soon as possible. Thank you very much for your help.
I am writing because of problem. I would like to inform you that on 06.12.2015 I bought a Huawei P9 type device in the Orange branch store in Rimavská Sobota with a 2-year loyalty statement. The device stopped to work in March 2015 and got to the service. The device failed again and become almost useless so 16. 12. 2016 I took the device to the point of purchase. I was informed by to the lady working there, when they got back device they let me know. On 5 January 2017, I went the store to inquire about the service status of the machine and they informed me that they can repair my mobile only in case I will pay for it. I find it awful that filled a complaint with the telephone customer service which was rejected because there appears to be on error in the system, because there is indicated the date 12.12.2016. I repeatedly made a complaint in writing in the store, which was also rejected for the reasons outlined above. My loyalty statement still has one year and I cannot use the service without a device. My device has been useless since then. However there is 2 years warranty for every product. The best solution for me would be to repair my mobile.
In such a case what can be done, since no one takes responsibility for anything.
I look forward to your feedback as soon as possible. Thank you very much for your help.